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Support    >   Getting Started  >   Installing the hospoIQ Gateway

Installing the hospoIQ Gateway

If you have an on-premises POS (as opposed to a cloud-based POS), to use hospoIQ, you will first need to install the ‘hospoIQ Gateway’ on your POS. The Gateway will create a connection between your POS and hospoIQ (which is a fully cloud-based solution). This will then enable data from your POS to be sent to the cloud and then appear in near real-time via PC browser or mobile through hospoIQ.

To setup the hospoIQ Gateway, firstly, make sure you are on the PC which houses the database for your POS (you may need to request this information from your POS support provider if you are unsure). Typically, this is your main till, or a PC in your back office.

Once you are on the correct PC, open a web browser (eg, Chrome, Internet Explorer), go to From here, enter the required information, click to agree to the terms and conditions, then click 'Download'.


You will then see a ‘Thanks for Downloading’ page appear with instructions.


Wait a few seconds for the download to complete, then click on the download, which should appear in the bottom left-hand corner of your browser. Or alternatively, you should find the installer in your ‘Downloads’ folder (called ‘HospoIQ Gateway Installer’).

When opening the installer, you may then encounter the following dialog: ‘Windows protected your PC’. Click on ‘More info’ and then ‘Run anyway’.


The installer will then appear. Click on ‘Continue’ to begin.


From here, the installer will location your POS database and install the hospoIQ software. Once installed successfully, you will see the 'Install Complete' screen.


A few minutes later, you will receive an email (ie, to the address you provided during the download) from hospoIQ which will provide you with your new hospoIQ credentials. You can use these credentials to login to your reports via and/or via the Power BI mobile app. For more details on next steps, go to our ‘Getting Started’ Help Guide (

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